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Frequently Asked Questions
Renting with Caroom
For renting a car with Caroom, you need just a few documents:
1 - Proof of address ( Utility bills, lease contract, bank letter )
2 - Proof of income ( Payslip or bank statement )
3 - Passport or an Australian driver's licence
4 - International driver's licence
It is $500 (Five hundred Australian dollars).
Yes, it does.
All our cars have comprehensive insurance, Road assistance 24/7, maintenance and unlimited kilometers.
Contact us straigh away.
The Accidental Damage Excess (ADE) is $2000 (two thousand Australian dollars). However, drivers between 21 to 24 years old, will pay an extra $500 (Five hundred Australian dollars).
If you go through a toll, you have a few days to go online and pay it to avoid the fee. In case we receive it, there is fee nomination of $20 (It is not the amount of the toll).
There is a nomination fee of $40. You will receive it in the mail at the address registered when you signed your agreement.
The service is included. However, it is responsibility of the renter communicates us when the service is due.
Up to 7 business days.
No, but the client must advise us 1 week before.
It is Weekly (automatic payment).
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